Exchange & return
If you are not satisfied with the item you have ordered, you can always return it within 14 days (after receipt of the order). This applies to all items, including items from the sale. The items must be returned within 14 days of receipt. Return the item together with the packing slip to the address below:
Hofstraat 14 C
7071 KB Ulft
As soon as the package has been received and checked by us, we will refund the purchase amount as soon as possible (within 14 days). Returning items is at the expense and risk of the customer; we advise to send the item as parcel post with tracking number.
We would like to receive the complete item back in the same condition as you received it from us: unused, undamaged and packed in the original packaging (with possibly a tag). If the item is used, damaged or incomplete, unfortunately we cannot refund the purchase amount.
If an item does not fit, you can exchange it within 14 days by returning the item to us and placing a new order yourself. You can read how to return an item to us under the heading: returns.
Do you have a complaint? Send us an email and we will look for a suitable solution together.